Customer Service Specialist

This role is on-site in Nashville, TN.

PURPOSE

To support and assist account managers through timely order entry, appointment scheduling, and load delivery tracking to ensure efficient on-time delivery.

PRINCIPAL ACCOUNTABILITIES

• Process and “work” all pending orders to goal. Customer Service Specialist
• Ensure loads are scheduled to velocity by calculating expected delivery time and adjusting to appropriate velocity standards.
• Proactively communicate with our internal and external customers.
• Ensure that all company location codes have been completed and accurate information (open hours, directions, and phone numbers).
• Maximize transit time through aggressive solicitation of appointment times.
• To cross-train with peers and account managers to provide flexible coverage options.

Qualifications and Education Requirements

• High School diploma or equivalent

KNOWLEDGE, Skills, and traits

• Effective use of written and oral communication.
• Ability to deliver exceptional service through positive engagement and patience.
• Ability to receive detailed customer load information by telephone, fax, or EDI.
• Ability to input all load information into the system accurately to ensure system integrity.
• Must be able to enter an average of 30 to 45 loads per day.
• Ability to work effectively both independently and as a member of a collaborative team
• Ability to work in a team environment to continuously improve results.
• Able to promote a culture of trust and safety

Education, Certifications, & License Requirements

• High School Diploma or GED

Application Link: https://jobs.dayforcehcm.com/en-US/ascendtransport/CANDIDATEPORTAL/jobs/536

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger.

With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

Employee’s acknowledgment constitutes the employee’s understanding of the principal accountabilities and duties of the position and certifies that they are physically able to perform the necessary duties in the work environment.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Nashville, TN (Required)

Work Location: In person

Salary : $20