Shop Manager

PURPOSE
Ascend strives to be the employer of choice for our Team Members and a provider of choice for our Customers. The Shop Manager is accountable to manage the maintenance operations of assigned terminal for the purpose of maximizing vehicle uptime, controlling costs, improving shop efficiency, and workforce retention.

ACCOUNTABILITIES

• Plans, organizes, schedules, forecasts, and coordinates work to achieve preventative maintenance goals.
• Implement and maintain maintenance processes as per company policy.
• Improve vehicle uptime through efficient repair practices.
• Achieve 95% PM currency or better.
• Conduct frequent shop audits, inspecting safety, cleanliness, and ensure workflow remains steady.
• Effectively manage assigned shop operation in accordance with financial goals.
• Monitor warranty filings and collections for assigned shop location.
• Develop personal effectiveness & technical skills of maintenance personnel in assigned shop location.
• Promote safe work environment and repair practices in assigned shop location.
• Demonstrates personal concern for maintaining a safe environment for themselves and others.
• Actively promotes the proper use of equipment and adherence to processes.
• Monitor parts and tire inventory for proper levels and usage

LEADERSHIP AND MANAGEMENT

• This position supervises others and responsible for being results oriented, collaborative,

delegate effectively and strive for harmony, ensuring team effectiveness.

• Accountable for hiring and for continued development of direct reports.
• Provides current, direct, complete, and "actionable" positive and corrective feedback to others.
• Reduce workforce turnover by improving employee relations.
• Handles discipline and termination of employees in accordance with company policy.
• Holds self and others accountable to demonstrate Ascends Values: Zero Safety Events; Be

Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

QUALIFICATIONS

• Minimum of three years of experience managing a maintenance facility.

• Knowledge of DOT standards of repairs and maintenance preferred.

• Knowledge of OSHA regulations regarding terminal facility preferred.

KNOWLEDGE, SKILLS, AND TRAITS

• Proven ability to manage multiple projects and meet specific goals and deadlines.

• Successful experience utilizing excellent communication and collaboration skills.

• Ability to deliver exceptional service through positive engagement and patience.

• Ability to work in a team environment to continuously improve results.

• Able to promote a culture of trust and safety.

EDUCATION, CERTIFICATONS, & LICENSE REQUIREMENTS

• High School Diploma or GED

EQUAL EMPLOYMENT OPPORTUNITY COMMITMENT

Ascend is an equal opportunity employer committed to a diverse, inclusive environment where all individuals may grow and thrive, respecting the different experiences that each employee brings to their job. Ascend believes that a diverse work environment results in a better experience for employees and customers and makes Ascend stronger.

With our mission of diversity and inclusion in mind, we provide equal employment opportunities to all qualified persons without regard to race, color, national origin, gender, pregnancy (including childbirth and related medical conditions), religion, age, disability, citizenship, sex (including sexual orientation, gender identity or expression), marital status, ancestry, genetic information, veteran and/or military status, or any other characteristic protected by applicable federal, state, or local law or Ascend policy.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position, other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.

Employee’s acknowledgment constitutes employee’s understanding of the principal accountabilities and duties of the position and certifies that they are physically able to perform the necessary duties in the work environment.

Job Type: Full-time

Pay: From $70,000.00 per year

Ability to commute/relocate:

• Pontotoc, MS: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $70,000 - $-1