What are the responsibilities and job description for the Customer Service Representative position at Ascendion Inc.?
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
- Place outbound calls to follow-up on cases that cannot be solved at first point of contact, correspond with customers through email regarding order status and/or order issues.
- Resolve cases through collaboration with partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping and claims.
- Book replacement orders with customers due to declines, cancels or other order problems.
- Inform customers of production changes and/or shipment delays.
- Document all customer interactions using appropriate case management tool.
Job Requirements:
- 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role.
- Issue resolution expertise (problem solving & decision making)
- Excellent, professional verbal and written communication skills
- Strong Excel skills, experience with CRM applications a plus.
- Order Management systems knowledge (SAP, Oracle) and knowledge of computer & printing products.
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
Salary Range: The salary for this position is between ($31000 - $37000) Annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements
- Medical insurance
- Dental insurance
- vision insurance
Want to change the world? Let us know.
About the Company:
Ascendion Inc.
Industry:
Computer Hardware
Salary : $15 - $18
