What are the responsibilities and job description for the Desktop Support Services Engineer position at Ascendion Inc.?
Job Description
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role:
- Responding to tickets (Service Now) from Service Desk in a Time Bound Manner.
- Logging any direct queries / issues coming from end user (via of chat / email / phone) in Service Now
- Tracking of all interactions with users and other support teams in ticketing system
- Must understand ticketing environment (Service Now preferred)
- Basic understanding of “Time to Respond”, “Time to Resolve” and intermittent follow-ups on tickets and tracking
- Understanding of knowledge base and its importance
- Documenting new learning – technical or procedural
Job Title:
- Desktop Support Services Engineer
Key Responsibilities:
- Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Knowledge of monitoring and maintaining computer systems and networks
- Repairing and replacing equipment or coordinating with external vendors
- Testing new end user technology whenever applicable
- Rapidly establish a good working relationship with customers and other professionals, such as software developers [Mandatory at Lead Role]
- Set-up / troubleshoot / configure as per documentation – telephony and conferencing tools
- Knowledge on MS technologies such as MS Active Directory, DNS, DHCP, Group Policy, VDI
- Exposure to usage and supporting of Citrix environment.
- Must have supported office utility applications (e.g. Word, Excel, Outlook, PowerPoint, Skype, Teams, WinZip, Chrome, Internet Explorer, etc…).
Minimum Qualifications:
- Must have full understanding and experience maintaining, managing, and monitoring end-user computing infrastructure, running Windows 10.
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Knowledge of monitoring and maintaining computer systems and networks
Location:
- Dallas, TX 75201 (Onsite, 9-5 CST)
Salary Range: The salary for this position is between $57,000 – $61,000 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
Salary : $57,000 - $61,000
