What are the responsibilities and job description for the Desktop Support position at Ascendion?
Description
About Ascendion
Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000 Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world’s leading brands
- Solve complex problems – and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About the Role:
Job Title: Desktop Support
Key Responsibilities:
- Ability to listen and retain instructions.
- Troubleshoot issues and determine if hardware, software, or user error.
- Understand working in a networked environment.
- Troubleshooting and replacing of networked printers.
- Install and maintain hardware, software, peripheral equipment, network cabling and cables at workstations and data cabinets/IDF.
- Help with employee cubicles and building moves.
- Daily use of Service Now Ticketing.
Required Qualifications:
- High school diploma or equivalent. Bachelor’s degree preferred.
- 2 years of prior experience supporting PCs and printers preferred.
- A , Comp TIA, and/or MCSA Certification preferred.
- Knowledgeable in MS Windows and Office, and Active Directory
Location: Seattle, WA (Onsite from day one)
Salary Range: The salary for this position is between $70,000– $80,000 annually. Factors that may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements:?[medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [long-term disability insurance] [short-term disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [10-15 day of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System]
Want to change the world? Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!
Preferred Skills:
- Desktop Support
- ServiceNow
- Networking
- Troubleshoot
- PC Set-up
Job details
Salary : $70,000 - $80,000
