Applications Specialist, Digital Pathology

Ascensia Diabetes Care is a global specialist diabetes care company, dedicated to helping people living with diabetes. Our mission is to empower people living with diabetes through innovative solutions that simplify and improve their lives. We use our innovation and specialist expertise in diabetes to develop high quality solutions and tools that make a positive, daily difference for people with diabetes.

From fostering strong, meaningful relationships with our customers to creatively solving problems with innovative solutions to leading the sales strategy, you’ll partner with our customers to ensure they have the right solutions and applications to provide the best care to their patients. You’ll be responsible for more than just troubleshooting. You’ll drive positive experiences by focusing on our top priority: our customers. You’ll work with a variety of stakeholders in a dynamic organization to make a positive impact in the healthcare industry. In this customer-facing role, Application Specialists are essential to delivering on our mission of enabling our customers to enhance precision cancer diagnostics.

What you will do:

• Perform instrument demonstrations, installations and networking of IHC instruments, digital scanners and tissue micro-arrays, software, and peripherals onsite with the client

• Partner with our sales team to effectively perform remote and onsite demonstrations of IHC instruments, scanners and software

• Troubleshoot and resolve customers’ network connectivity/ LIS technical issues, and provide help in understanding the appropriate use of IHC strainers, digital pathology scanners and TMA equipment

• Handle requests for the replacement of apparently defective products. Complete, maintain and process relevant paperwork and documentation, including records of customer complaints.

• Prepare reports to management including compilations of customer complaints, trend analyses, and suggestions for improvement.

• Provides on-site consultation to resolve customer’s needs and meet service expectations

• Participates in validating new products, customer evaluations of existing products and application support.

• Complete IQ/OQ’s

Skills you will need:

• Bachelor’s degree or equivalent with 2 years working experience in the information technology field preferably in a clinical or biosciences environment.

• 4 years of working experience with IHC platforms, digital pathology instruments, microscopy or equivalent

• HT/HTL certification and 3-5 years of clinical or research laboratory experience is helpful

• Microsoft Office Suite proficiency to include Microsoft Word, Excel and PowerPoint.

• Confirmed technical writing skills, ability to work with minimal direction in a laboratory environment and in the field.

• Prior customer-facing experience required

• Up to 75% Travel is required and may be asked to travel within hours for urgent customer needs.

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YOUR APPLICATION:

Ascensia offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and are driven by innovation and the desire to improve the lives of our patients, we encourage you to apply now. Job postings will remain open for a minimum of five business days and are subject to immediate closure thereafter without additional notice.

TO ALL RECRUITMENT AGENCIES:

Ascensia does not accept unsolicited third party resumes.

Ascensia is an Equal Opportunity Employer including Disability/Protected Veterans (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .

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