What are the responsibilities and job description for the Telephone Operator position at Ascension?
This is a daytime weekday shift ( 9:00 a.m. - 5:30 pm) and must also cover every other weekend ( 7:00 am. - 3pm). Because we are an essential department, this position requires working some Holidays
What You Will Do
Answer incoming calls and perform triage of inquiries.
- Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.
- Collect relevant caller data to assist with measurement, tracking and reporting activities.
- Track inquires, questions and answers and provide resolution.
- Perform additional clerical duties as assigned.
What You Will Need
Education:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
Additional Preferences
Experience in a Call Center environment, preferably Health Care.
Strong phone and verbal communication skills along with active listening. Must be able to focus on customer service and adapt to different personality types and maintain professional demeanor with customers, co-workers and hospital staff.
Must have good computer skills, be able type 25-30 words a minute accurately.
Must be able handle high call volume, locate on call staff following a detailed protocol and execute emergency procedures in a calm manner.
Must work every other weekend and some major Holidays
Why Join Our Team
When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today.
Equal Employment Opportunity Employer
Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status.
For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster:
http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
EEO is the Law Poster Supplement
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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