What are the responsibilities and job description for the Assistant Manager - 2259 position at Ascent Healthcare?
The Assistant Manager will help the Community Manager with day-to-day operation of the properties, administration of resident paperwork, completion of property accounting, reports, and work orders. This individual will support Community Manager in enforcing Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. This position is responsible for coordinating with other property staff and vendors to provide outstanding customer service to the residents, maintain excellent curb appeal, provide well-timed and proactive property maintenance, safeguard the good financial health and stability of the properties, confirm timely compliance with all government and property program requirements, and complete all required paperwork and reports on time.
For this position, we need a dynamic self-starter who enjoys working with others and excels in a fast-paced office environment. The ideal candidate will be highly organized, professional and communicative. Must have excellent customer service skills and a minimum of one year of experience in multifamily property management. Previous LIHTC paperwork experience, strongly preferred.
Schedule: 40 hours / week, Monday-Friday.
Compensation: $DOE benefits!
Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, PTO, Paid Holidays, Employee Assistance Program.
Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!
Qualification Requirements:
The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.
- High school diploma or GED.
- A minimum of one year of experience in multifamily property management.
- Affordable (LIHTC) property management experience, preferred.
- Strong customer service skills.
- Excellent attention to detail and organizational skills.
- Strong mathematical skills.
- Possess strong technology, internet and general computer use skills and willingness to learn new programs as needed.
- Ability to speak, read and write in English.
- Ability to communicate effectively and in a timely manner; both verbally and in writing.
- Able to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.
Essential Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
- Represent Guardian in a positive and professional manner at all times.
- Support Community Manager’s efforts to assure that the company’s efforts fully meet and exceed property management obligations.
- Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc).
- Coordinate collection and documentation of all revenues following lease obligations of tenants and Guardian’s policies on accounts receivable.
- Ensure that your work is in compliance with the affordable program requirements applicable to the property.
- Complete resident income certifications and recertifications in a timely and accurate manner in order to maintain compliance with program funding and regulatory agency requirements.
- Complete move-in/move-out paperwork with residents.
- Collect delinquent accounts according to legal guidelines and communicate with accounting department to ensure accuracy of rent roll and accounts receivable.
- Under the direction of the Community Manager, coordinate and administer the day-to-day leasing activities such as touring potential residents, completing guest cards, maintaining and updating the property’s wait list, following-up with applicants, reviewing tenant billings, analyzing lease clauses, preparing vacancy reports, and updating property traffic information in reports and property management databases.
- Identify leasing prospects and occasionally respond to routine leasing inquiries.
- Purchase goods/services/supplies as directed by the Community Manager and input invoices for into the property management system (Yardi Voyager).
- Work with Community Manager and Maintenance Staff to coordinate requests for repairs and maintenance, regularly inspect property and vacant apartments and coordinate the work and schedules of property vendors.
- Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
- Accurately record time worked, adhere to time keeping guidelines including approving site staff time records on a daily basis.Liaison with corporate departments to provide a team approach to the management of the property.
- Establish and maintain collaborative working relationships between departments and with coworkers.
- Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
- Other duties as assigned by the Community Manager or Portfolio Manager.
Guardian – Company Description
Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 11,000 multifamily units and 350,000 square feet of commercial space. With more than 350 team members, our management portfolio consists of 110 communities across four states.
The Guardian Experience – Our People
Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm.
Guardian Offers
In addition to competitive salaries, 401(k), Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.
AAP/EEO Statement
This institution is an equal opportunity provider and employer.
If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.