Room Attendant

Description

POSITION PURPOSE:  

This Team Member is responsible for cleans guest rooms and assisting with cleanliness of guest floors hallways; maintaining cleanliness of public areas and restrooms in hotel by performing the duties outlined below. Other duties may be assigned as needed within the department.  

ESSENTIAL FUNCTIONS: (include the following. Other duties may be assigned.)

• Sorts, counts, folds, marks, or carries linens.
• Must be able to clean multiple rooms daily-including (changing lines, making beds, dusting, cleaning bathrooms, vacuuming, polishing furniture and fixtures)
• Replenishes supplies such as drinking glasses and writing supplies.
• Cleans corridors and stairways.
• Sweeps and scrubs bathroom floors.
• Cleans rugs, carpets, upholstered furniture, and draperies.
• Dusts furniture. Washes walls, and woodwork. Washes windows, door panels, and sills.
• Empties wastebaskets, and empties and cleans ashtrays.
• Transports trash and waste to disposal area.
• Replenishes bathroom supplies. Replaces light bulbs.
• Scrubs bathroom vanity, toilet, mirrors, walls and bathroom fan.
• Completes a quality check on the television, telephone, AC, and smoke detectors.
• Removes any items left behind from room and takes to Lost and Found and follows proper hotel procedure.
• Reports any maintenance related problems to the maintenance department through the proper communication channels.
• Responsibility assumed for careful use of supplies and equipment issued for carrying out job responsibilities.
• Proper uniform must be worn at all times.
• Score of 90% or higher obtained on room inspections.
• Acknowledgement and a pleasant greeting given to each and every guest.
• Thorough knowledge of all in house product along with local area information to assist customer when needed.
• Proper organizational skills displayed when stocking cart and timeliness of cart stocking after completing rooms.
• Team effort displayed in keeping the commercial area clean and neat.
• Timely (within 10 minutes) response to customer needs for housekeeping supplies.
• Guest name to be used at all times upon entering an occupied room.
• All vacant rooms will be checked daily to insure the status is correct.
• Maintain supply room in a clean, neat, and organized state.
• Display a team attitude and assist co-workers when the need arises.

Qualifications

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to understand, read, write and speak basic English. And communicate with Team Members and Guests.
• Ability to apply commonsense understanding to carry out simple one- or two-step instructions. Ability to comply in standardized situations with only occasional or no variables.
• Ability to work flexible shifts
• Must have excellent customer service skills.
• Must be able to work as a part of a team.

 PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee frequently is required to walk, climb or balance, and talk or hear.
• Must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. 
• Capable of effectively using close vision, distance vision, and color vision.
• Able to operate in mentally and physically stressful situations

 WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee occasionally works near moving mechanical parts.
• The noise level in the work environment is usually moderate.        
• Must be able to work in a small, confined area for long periods of time.    

QUALIFICATION STANDARDS:

• Professional and Energetic

• High school education or equivalent is preferred.
• Experience: four (4) to six (6) months Housekeeping experience or training preferred, but not required.  

REASONABLE ACCOMMODATION STATEMENT

To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily, with or without reasonable accommodation. Reasonable accommodations may be provided to assist in enabling a qualified individual with a disability to perform the essential functions of this job.

This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to time.