Auto Service Dispatcher

POSITION SUMMARY

Plan, organize, lead, and control the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer

ESSENTIAL DUTIES

• Implements and maintains an effective dispatch schedule for technicians to facilitate maximum productivity in accordance with dealership policy and the technician skill level required

• Prioritizes and controls all comebacks to ensure proper and prompt attention

• Ensures proper repair order documentation, i.e., complaint, cause, and correction noted on every repair order with punch time for each operation

• Maintains an organized and up-to-date repair log

• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate Service Advisor and/or customer

• Maintains a professional appearance for self and subordinates in accordance with company policy

• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required.

• Maintains timely and professional contact with service customers.

• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly.

• Ensures that technicians follow warranty material disposition procedures.

• Prepares a list of needed service department equipment, supplies, and required repairs, and reviews with the service manager as needed.

• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

• Maintains high customer satisfaction ratings.

• Understands keeps abreast of and complies with federal, state, and local regulations, such as hazardous waste disposal, OSHA Right-to-Know, etc.

• Assists with safety, housekeeping, and OSHA Right-to-Know policies and procedures throughout the service department.

• Maintains a clean work area.

• Maintains a professional appearance.

• Other duties as required REQUIRED SKILLS & ABILITIES

• High school diploma or general education degree (GED).

• Five (5) years of automotive experience

• Proficient with performing basic mathematical calculations including the ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions and decimals, ratios, and percentages.

• Computer literate

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to write routine reports and correspondence.

• Ability to speak effectively before groups of customers or employees of the organization.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

•  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Must have a valid driver’s license with no restrictions. PREFERRED SKILLS & ABILITIES.  

• Experience supervising a team is preferred

• Experience using Reynolds & Reynolds as a CRM

• Being bilingual (Spanish/English) is preferred but not required. WORKING CONDITIONS: The position requires extensive walking and standing, as well as sitting at a desk using a computer or tablet-style computer, and may be required to lift 30 LBS.

Job Type: Full-time Benefits:

• 401(k) • Dental insurance

• Employee discount

• Health insurance

• Paid time off

• Vision insurance