What are the responsibilities and job description for the Driver Manager position at ashley furniture?
Build Your Career with Ashley
Master your craft by working on a team that constantly challenges you. As a member of our Transportation and Fleet Operations team, you’ll grow your future, advance your career, and learn from a caring community that wants to see you succeed.
Title: Driver Manager
Location: Arcadia, WI
We are seeking a highly motivated and experienced Driver Manager to join our team. In this role, you will be responsible for overseeing and managing the day-to-day operations of our fleet ambassadors. Your primary focus will be optimizing fleet assets and ensuring the performance of our ambassadors.
What will you do?
- Manage and optimize tractor and trailer utilization to maximize efficiency and productivity.
- Assign new hires to appropriate routes and provide necessary support and training.
- Address and resolve payroll, time off requests, and driver utilization concerns.
- Review and approve timecards, ensuring accuracy and timeliness.
- Handle and resolve customer complaints in a professional and timely manner.
- Conduct interviews and make hiring decisions based on company standards and requirements.
- Coordinate com-checks, and hotel stays, and ensure load quality meets company standards.
- Conduct yard and cab audits to ensure safety, cleanliness, and compliance.
- Coordinate random drug and alcohol testing as required by regulations.
- Actively managing and addressing performance concerns with ambassadors, providing feedback, coaching, and support as needed.
- Continuously recommend, develop, implement, and drive improvements to enhance systems, processes, methods, and resource utilization.
- Proactively address driver concerns and issues, ensuring timely resolution.
Qualifications:
- Previous experience in a similar role, preferably in the transportation or logistics industry.
- Strong knowledge and understanding of fleet operations, tractor and trailer utilization, and driver management.
- Excellent communication and interpersonal skills to effectively interact with the leadership team, staff from other departments, customers, and carriers.
- Proven ability to manage and resolve conflicts and customer complaints professionally.
- Strong problem-solving and decision-making skills.
- Familiarity with DOT regulations and compliance requirements.
- Proficient in using computer systems and software for record-keeping and analysis.
- Ability to work in a fast-paced and deadline-driven environment.
- A valid driver's license and a clean driving record.
Who We Are?
At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for the status quo. It’s the reason we’re always searching for better ways to deliver an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.
Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.
Apply today and find your home at Ashley!
Benefits We Offer
Health, Dental, Vision, and Employee Assistance Program
Paid Vacation, Holidays, and Your Birthday off
Generous Employee Discount on home furnishings
Professional Development Opportunities
Ashley Wellness Centers (location specific) and Medical Tourism
Telehealth
401(k) and Profit Sharing
Life Insurance
Our Core Values
Honesty & Integrity
Passion, Drive, Discipline
Continuous Improvement/Operational Excellence
Dirty Fingernail
Growth Focused
We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Referral program
- Vision insurance
Day range:
- Monday to Friday
Experience level:
- 10 years
- 11 years
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
- 8 years
- 9 years
Shift:
- Day shift
Ability to Commute:
- Arcadia, WI 54612 (Required)
Ability to Relocate:
- Arcadia, WI 54612: Relocate before starting work (Required)
Work Location: In person
