Disability Claims Specialist

Job Description:

• A demonstrated successful work history in customer service, insurance, or related field. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable.

• Bilingual (English/Spanish) is a plus.

• Excellent communication & collaboration skills with strong ability to empathize with customers.

• Strong attention to detail with critical thinking skills

• Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (well provide the necessary equipment, of course!)

• High School Diploma or equivalent is required, bachelors degree a plus

• As a Customer Care Representative, you will report to a Customer Care Team Leader

• Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat.

• Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types

• Initiate new leave cases in our system.

• Make independent complex decisions within the scope of your authority.

• Demonstrate a high level of confidentiality and professionalism.

• Express yourself in an open and honest manner

• Demonstrate a positive attitude, self-awareness and embrace feedback.

• Be kind and compassionate.

• Use productivity and quality data & metrics to achieve superior customer service results.

• As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. This training will take place during the first 5-weeks of your employment, and the hours are full time.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.