Security Manager

POSITION: Manager, Security DEPARTMENT: Security REPORTS TO: Steve Sawyer FUNCTIONAL REPORTS TO: Director, Hospitality and Event Services FLSA STATUS: Full Time / Salaried / Exempt ASM Global is the world’s leading venue management and services company, connecting people through the power of live experience. As the world’s most trusted venue manager, we have a global reach that is unmatched in our industry. Our expertise and experience tailor all the resources we have accumulated to deliver the localized solutions that create the places where communities come together, celebrate, and thrive We are looking for someone to fill our Security Manager position which is located at Target Center in Minneapolis, MN. Home of the MN Timberwolves and MN Lynx. Job Summary The Manager, Security is responsible for the safety and security of Target Center patrons, employees, and its assets. He/she will be responsible for the performance and conduct of all security officers assigned to the watch for day-to-day and event security. In addition, the Manager will coach, train, and develop both security officers and supervisors and will be expected to represent ASM and the Security Department in an exemplary manner. Event MOD responsibility will be split with the Sr. Manger, Security, and attendance is expected at more than 70% of all Target Center events. Essential Duties Other duties may be assigned. Acts as point of contact for event and non-event-related security concerns. Performs conflict and crisis management responsibilities during event and non-event days. Serve as MOD for events. Schedule and staff security department for all Target Center events. Manage ABI, train new staff on the process, and document / hold staff accountable for the scheduling decisions. Recruit and hire new part-time team members for the Security Department. Practice a mentality of continually building the team. Assists in creating and conducting ongoing, in-service training for the security personnel assigned to the site. This includes yearly department training as well as the annual Emergency Procedures training. Manages various types of on-site incidents in compliance with policies and procedures. Create incident reports and file accordingly (e.g., medical emergencies and disruptive guests). Develop regular security topic training programs for all full-time staff, including annual tabletop exercises, monthly security reviews, and emergency action plans. Monitors and ensures the quality of the performance, conduct, professional appearance, and attendance of all security officers and supervisors assigned to the site. Required Qualifications 1. A minimum education level of: Bachelor of Arts/Sciences Degree (4-year) in Security/ Criminal Justice/Hospitality or a related field 2. Years of related work experience: 5, including 2 years supervising a security department. 3. Ability to pass pre-employment screenings. 4. A basic understanding of the rule of law and relevant codes: public intoxication, disorderly conduct, and trespassing. 5. Demonstrated leadership qualities, including leading by example and motivating staff. 6. Ability to maintain good business relations with all employees and managers. 7. Ability to effectively manage crises and work under pressure without the loss of composure. 8. Skilled at interacting effectively and calmly with angry or emotional patrons and employees during intensely aggravated circumstances. 9. A good understanding of the role and importance of guest services and security at a public venue. 10. Ability to create, implement, and present training materials to multiple groups of employees. ASM reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. ASM may require an employee to perform duties outside his/her normal description. Key Job Factors: Level of accountability: Generally independent with occasional oversight Level of decision making: Diversified tasks Has contact with: Inside / Outside company; Occasionally w/executives Supervision: Direct supervision/management of employee(s) # of direct reports: 100 Physical Requirements: Frequent moving about Travel Percentage (%): Not Applicable Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.