ADA Facilitator

POSITION:                      ADA Facilitator                                               

DEPARTMENT:              Guest Services                                            

REPORTS TO:                Guest Services Staffing Supervisor                                                

FLSA STATUS:                Hourly/Non-Exempt                                                

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an ADA Greeter for ASM Global/Caesars Superdome | Smoothie King Center | Champions Square.

Essential Duties and Responsibilities

• ADA Greeters are stationed at all entry doors to provide guests with disabilities mobility assistance (via wheelchair) or escort/directional services
• Escort guests requiring ticket relocations to the nearest Guest Services desk or the Box Office (depending on the event)
• Escort guests to the Guest Relations Center to check out a wheelchair or check-in their personal mobility devices (i.e., walker, scooter, wheelchair, etc.)
• Inform guests of amenities near their seating area
• Deliver lost and found items to Guest Relations Center to be logged and secured in a timely manner
• Escort guests back to the entry gate at the end of the event or as needed during the event
• All other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age
• Must successfully pass a criminal background check
• Extensive building knowledge of the Mercedes-Benz Superdome, Smoothie King Center, and Champions Square
• Be able to stand for long periods of time as well as carefully maneuver a wheelchair throughout the facilities and crowds
• Must have knowledge of ADA procedures
• Excellent communication skills
• Able to work nights, weekends, and holidays as needed

Education and/or Experience        

• High School diploma or equivalent

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Applicants that need reasonable accommodations to complete the application process may contact 504-587-3995.