This position requires someone who is highly motivated and possesses excellent communication and interpersonal skills. Responsible for supervising all aspects of the In-Room Dining department, per hotel standard operating procedures. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. Is personally responsible for the proper training and scheduling of the service staff in their field of responsibility.
Essential Responsibilities:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Maintain complete knowledge of menu items, including preparation, method/time, ingredients, portion sizes, garnishes, presentation and prices.
- Create and update team schedules, payroll and other employee documents.
- Responsible for managing the performance of the department staff.
- Supervise others, take food and beverage orders, and retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest rooms according to hotel specifications, courteously and efficiently.
- Flexible working hours, including evenings and weekends.
- All other duties as required.
Requirements:
- Maintain a professional and courteous manner while at work.
- Be known for being honest, reliable, confidential and trustworthy.
- Ensure guest and employee privacy and security by respecting confidential information.
- Be proactive, ask questions and be responsible for action or lack thereof.
- Attend and complete the resort’s organized training sessions and programs as and when required.
- Attend and participate in hotel and departmental meetings and briefings.
Competitive Benefits:
- Medical
- Dental
- Vision
- 401k
- Life Insurance and AD&D
- Short Term and Long-Term Disability
- Complimentary Room Nights
Connect with us:
- LinkedIn: https://www.linkedin.com/company/rosewood-hotels-&-resorts
- Facebook: https://www.facebook.com/RosewoodMiramar
- Instagram: https://www.instagram.com/rosewoodmiramar
Experience: Minimum three years’ experience as a Manager/ Supervisor within a luxury food and beverage operation.
Education: High school diploma. Diploma/degree in Hospitality/Culinary Management preferred with proven record in delivering operating results in high volume banquet operations in four / five-star hotels.
General Skills: Professional, positive image, with strong leadership skills; must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; proven ability to develop and train staff; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Language: Required to speak, read, write English, and do basic mathematics. Bilingual in Spanish or other languages a plus.
Licenses and Certificates: Serv Safe Management Certification is required.
The salary range for this position is $68,000 to $68,000. This is the pay range for this position that the Hotel reasonably expects to pay. [If applicable: This position also may be eligible for bonuses.] Decisions regarding individual salaries will be based on a number of factors, such as experience, type of hotel experience, location, and education.
Rosewood Miramar Beach requires all associates to be up to date on their COVID-19 vaccination, including receiving a booster if eligible. Accordingly, applicants will be required to submit proof of vaccination prior to beginning employment and may only begin employment if fully vaccinated. In accordance with the law, Rosewood Miramar Beach will accommodate applicants and employees who cannot be administered the COVID-19 vaccine for medical or religious reasons, if to do so would not be an undue hardship. Applicants should contact anita.kwok@rosewoodhotels.com if they have questions about this requirement or wish to request an accommodation under the law.
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