Administrative Assistant

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000 team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Associa seeking Administrative Assistant for a full-time position in our Community Association Services of Indiana (CASI) Branch location to primarily provide customer service to unit owners and Board members.This is a FT in-office position.

The ideal candidate must present professionally, work independently and with minimal supervision. Will maintain a positive business relationship with all owners, residents, board members, and coworkers.

One of the main goals of our company is to keep our team of hardworking professionals happy and motivated. That's why we are looking for a friendly, enthusiastic business professional who is flexible and committed to working hard. You will work together with our hard-working team delivering unsurpassed management and lifestyle services. You will have the exciting opportunity for growth in a company that has earned The Great Place to Work® seven years in a row and counting. You will also be challenged by the high-energy, fast pace environment where you will be a key player in providing excellent, leadership service to homeowners and Board members. If you want a vital position helping implement & develop business processes, you are well-spoken and have excellent multi-tasking skills then consider working for us.

Job description:

• Assisting walk in clients in lobby
• Handle all incoming mail and packages and distribute to the correct department.
• Document & handle client Returned Mail through mail process.
• Process all incoming invoices.
• Prepare notices, letters and correspondence for the community manager to review and sign.
• Prepare mailings including printing and applying mailing postage to notices, letters and correspondence.
• Respond to incoming phone calls, voice mail messages, and e-mails.
• Use company software to assign and follow up on task.
• Maintain various office files and provide general office filing support.
• Processes print jobs, scanning and faxing as needed.
• Other duties assigned.
• SLA’s for all job duties are DAILY or within 24 hours.
  
  

Requirements

• Requires a high school diploma or GED; bachelor’s or associate degree preferred.
• 1 - 3 years of directly related clerical or administrative support experience required; HOA, property management or condominium management-related experience is a plus.
• Must have excellent customer service, computer and typing skills, along with proficient skills with Microsoft Office, Excel and the internet.
• Must be able to adapt to management software and computer programs being utilized by the company and self-teach through online learning and training guides.
• Knowledge of business correspondence including rules of grammar, sentence structure, punctuation, spelling and attention to detail.
• Ability to interpret and follow verbal and written instructions.
• Ability to communicate effectively, both verbally and in writing and exercise diplomacy.
• Interpersonal skills are necessary to effectively interface with all levels of personnel and work in a team environment.
• Will exhibit a positive business relationship with all coworkers.
• Superior communication and interpersonal skills with colleagues and clients.
• Must be highly organized and know how to prioritize while working independently with minimal supervision or while in communication with the team.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.