What are the responsibilities and job description for the Concierge (FT) position at Associa?
Job Summary
A Concierge is a customer service employee who works in a hotel, shopping mall, or even in some
corporate office settings. They are the visible point person for the business enterprise and are there
to be available to guests/customers at all times. They may be considered to be upscale, high-end
information desk employees. The Concierge will need a strong familiarity with the surrounding area
to provide directions. They may need to know bus, train, and subway schedules as well. The
Concierge also performs other services for guests/customers, which may involve tasks such as
receiving packages at a hotel for a guest, or ensuring that a guest's dry cleaning is picked up or
dropped off.
Job Duties and Responsibilities
Duties include but are not limited to:
- Welcomes guests/new customers to facility.
- Performs various administrative/managerial tasks in support of facility's mission.
- Creates a positive experience for guests by attending to needs and answering questions.
- Other duties as assigned.
Knowledge and Skills
- Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
- Professional communication skills (phone, interpersonal, written, verbal, etc.).
- Professional customer service skills.
- Self-motivated, proactive, detail oriented and a team player.
- Time management and time critical prioritization skills.
Education and Experience
- High school diploma High School Diploma or GED Required
- 0 - 3 years of directly related or closely related experience
