Looking for an opportunity to make every call count?
Bradford Health Services is an industry leader in providing hope and healing to people with substance use addiction and associated co-occurring disorders. We currently have immediate openings for Care Coordinator-Call Center for our Little Rock, AR location.
Bradford’s programs are important to a patient’s continuation of care, so they stay engaged in their recovery journey after leaving an inpatient treatment program. In some cases, our programs may be the appropriate starting point for individuals committed to their recovery. Our location in Little Rock, AR may be exactly what you are looking for as your next career step.
Whether your background is in Substance Use Disorders, Mental Health, Social Work, Customer Service, or Certified Medical Assistant. With training and overall experience, this can provide the valuable foundation necessary to make a difference in someone’s life. Just as each treatment plan is different, each career path at Bradford is different. Take a step forward in your career with Bradford Health Services.
Job Summary:
As a Care Coordinatoryou will interact directly with potential clients and/or their family members as well as new and existing referral sources. The goal of that interactions is to collect relevant information regarding the impact of chemical dependency on their lives and to motivate that individual into taking appropriate action.
Supervisory Responsibilities:
Duties/Responsibilities:
- Maintain appropriate professional boundaries and confidentiality, including a working knowledge of 45 CFR “Health Insurance Portability and Accountability Act” and 42 C.F.R. Part 2 “Confidentiality of Alcohol and Drug Abuse Patient Records” with respect to patient and potential patient identifying information and health information concerning patients, potential patients, and participants
- Appropriately collect, record, and convey pertinent client information to supervisors, clinical and medical teams, and other staff, as necessary
- Track all potential patients not admitted to the appropriate level of care via call back flag system
- Must exhibit high energy level and convey care and empathy while answering calls and completing consultations
- Possess a working knowledge of appropriate emergency, benevolent and/or self-help referral information
- Complete and follow assigned trainings
- Must be able to motivate potential patient(s) into a decision-making process
- Must possess strong attention to detail
- Self-motivated and able to work under minimal supervision
- Able to bond in a professional manner with potential patients and families
- Must be able to accurately discuss all services offered
- Ability to identify and escalate priority issues
- Regular attendance
- Must have valid driver’s license and a safe driving record and reliable transportation
- Other duties as assigned
Required Skills/Abilities:
- Must have 1 year of customer service experience is required
- Knowledge of chemical dependency is desired
- Computer data entry skills skill required- type 35 wpm
- Must possess the ability to communicate effectively and demonstrate a basic understanding of the principles of chemical dependency recovery.
- Attention to detail
- Recordkeeping
- Good communication skills
- Flexible with schedule
Education:
- Associates or two years of undergraduate studies or relevant work experience required
- Bachelor’s degree or LPN preferred
- CPR certification is a plus
Physical Requirements:
- Must be able to see 20/40 corrected in each eye and hear clearly (hearing assist devices accepted)
- Must be able to continuously sit for approximately 3 hours per 8-hour shift
- Must be able to see and hear constantly
- Must be emotionally and physically capable of functioning under stressful situations
- If recovering, two years of continuous verifiable abstinence
We Offer:
- Flexible Schedules that includes shift differentials
- A competitive salary plus benefits
- Generous Paid Time Off
- Professional growth opportunities