Loss Mitigation Coordinator - Stevens Point

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability who need assistance applying for a position with Associated Bank are asked to email: careers@associatedbank.com

Job Summary
Under limited supervision, initiate loss mitigation and work out resolutions with the borrower, investor, and PMI companies on real-estate and consumer loans. Monitor and maintain accurate account information on all accounts and recommend legal action as required. Judgment skills are critical as well as an ability negotiate with borrowers, to interact with outside professionals and other departments of Associated Bank.

Job Accountabilities

• Thoroughly review individual financial statements including a detailed list of monthly bills, taxes/pay stubs, retirement accounts, checking and savings account statements, credit bureaus and hardship letters following the set procedures and guidelines to determine the customer’s workout options. Counsel the customer on ways to maintain an acceptable budget.
• Maintain or exceed acceptable goal levels of completed Loss Mitigation cases set by FNMA/FHLMC. Report all completed Loss Mitigation cases for proper credit.
• Be an advocate for the customer by understanding and taking into account the value of the customer’s entire relationship with us.
• Protect the bank and customer from unnecessary exposure to loss. Identify through individual detailed financial analysis a recommendation to maximize the revenue, limit charge off, non-accrual, repossession, and foreclosure, while retaining customer satisfaction.
• Respond, research, resolve, track, report and follow up on Loss Mitigation cases and their outcome.
• Prepare and issue proper documents to the customer to obtain necessary Loss Mitigation information.
• Respond promptly to a wide variety of telephone calls, written inquiries and requests. Analyze and determine whether or not the customer is a good candidate for Loss Mitigation.
• Communicate information and direct documentation to attorneys, title companies, PMI companies, investors and bank customer service personnel to effectively maximize Loss Mitigation opportunities.
• Provide all documents needed to complete the loss mitigation process. Submit documentation to PMI companies or investors for incentive fee claims.
• Administer policy and procedure through hands on training with new colleagues.
• Provide Loss Mitigation support and guidance on routine inquiries by Default Services Associates.
• Maintain proficiency on mortgage loan computer systems to include documentation updates, reviewing new enhancements and recommendation of implementation and system problem solving.
  

Education

• High School Required

Experience

• 2-4 years General banking with knowledge of bank policies, procedures and products. Required
  

Compliance Statement
Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR. Responsible to report ethical concerns as needed to Associated’s anonymous Ethics Hotline.

Associated Bank is committed to working diligently with any colleague who needs an accommodation perform the essential functions of the job. Please contact the Leaves & Accommodations office to request an accommodation.