Commercial Lines Customer Service Representative

Associated Insurance And Risk Management
Rolling Meadows, IL Full Time
POSTED ON 12/11/2022 CLOSED ON 2/25/2023

Job Posting for Commercial Lines Customer Service Representative at Associated Insurance And Risk Management

We're growing and are looking to expand our Commercial Lines (P&C) CSR department!

Outstanding career opportunity: for a dynamic and driven individual that is looking to grow their career by working exclusively with our Commercial Lines (P&C) department and providing extraordinary customer service to our clients.

Our ideal candidate: is a self-starter with 3 years of experience in an insurance setting, with a working knowledge of agency management systems such as EPIC. Encouraged team-oriented mindset with exceptional organizational skills and capable of handling a high-volume workload is expected. Must have IL P&C License with knowledge of insurance industry coverages, terms, and conditions.

A career with Associated means an opportunity with an employer that offers:

  1. Stability – 130-year-old privately held insurance brokerage and risk advisory firm.
  2. Culture – We are committed to creating a family-oriented environment.
  3. Investing in talent – Consistently developing our talent by encouraging teammates to grow their knowledge and expand their careers.
  4. A winning team – Delivered over 10% growth of both revenue and headcount every year for the past five years.
  5. Flexibility – Collaborate with our teammates to shape work schedules in a way that balances personal, professional, and organizational needs.
  6. Access to senior leadership – Intentional communication strategy that includes virtual and in-person engagement with an emphasis on feedback from the team.
  7. Benefits – We deliver a well-rounded offering to our teammates from robust dental and health benefits, which includes mental wellness, to more unique offerings like pet insurance and time off perks.
The Role- What you’ll do as a Commercial Lines (P&C) Customer Service Representative:
  • Preparing insurance documents; auto ID cards, Certificates of Insurance, Evidence of Insurance, and fulfilling MVR requests
  • Preparing renewal application
  • Obtaining loss experience on all lines of coverage on all accounts
  • Initiating and following-up on policy changes with various carriers
  • Reviewing and assisting with resolving audit disputes
  • Setting up new clients in client management system
  • Monitoring receipt of renewal policies
  • Preparing client presentations
  • Sending all documentation to scan, and maintaining files in client management system
  • Invoicing, updating billing screens, setting up new applications and updating applications in client management system
  • Obtaining online quotes for Flood Policies
Requirements and Qualifications:
  • Working knowledge of Microsoft Office - Outlook, Excel and PowerPoint
  • Good written and verbal communication skills and the ability to communicate with both clients and agency personnel; ability to listen, clarify and respond well to questions
  • Demonstrates initiative with a willingness to learn and develop professionally

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Salary.com Estimation for Commercial Lines Customer Service Representative in Rolling Meadows, IL
$37,835 to $47,412
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