Part Time Dispatcher

Job Summary

Connecticut based security monitoring company, located in the Greater Hartford Area. Looking for motivated individuals to be part of our customer service / central station department. Job duties to include but not limited to:

Monitor, advise, and dispatch on commercial, residential, and municipal accounts for; fire/CO, burglary, life safety, and environmental alarms. Use a multiple phone line system to route calls and answer inquiries. Data entry, dispatching alarms to proper authorities and notifying customer of alarm conditions.

Enter customer account information into account database. Monitor alarm signals and respond to alarms using the information provided on instruction screens. Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties. Needs the ability to remain calm and speak clearly to customers. Properly documents all responses for the alarm within the alarm monitoring software. Other duties to be assigned as needed.

Essential Duties and Responsibilities:

• Verifies, responds to, and dispatches on emergency signals.
• Answers incoming calls.
• Must be proficient in the verification and dispatching of alarms to police/fire agencies.
• Must know the different types of signals and the SOP’s for each signal.
• Notifies customers of non-emergency signals.
• Notifies responders on emergency signals after dispatch.
• Processes basic data changes to customer accounts.

Qualifications and Skills:

• Position requires weekend, holiday, and shift changes.
• Self-motivated and a professional attitude.
• Excellent communication, listening, written and comprehension skills.
• Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Excellent team building, customer service, and interpersonal skills.
• Must possess good decision-making skills and be able to solve practical problems.
• Be very organized, detail oriented and flexible.
• Able to multitask.
• Proficient with computer, keyboard, fax machine, copy machine and telephone.
• Knowledge of Microsoft Office applications, and Internet.
• Basic knowledge and understanding about high security accounts.
• High School Diploma or General Education Degree (GED)
• Candidate must possess a minimum of two years of customer service or call center experience.
• Must follow company and central station policies and procedures.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Effectively present information to upper management.
• Ability to adapt to changes in the work environment, delays, or unexpected events; manage competing demands; change approach or method to best fit the situation.

Job Type: Part-time

Pay: From $15.00 per hour

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

Salary : $15 - $0