Member Services Representative I

The Association of Certified Fraud Examiners (ACFE) has an immediate opening for a friendly, professional and motivated Member Service Representative. This is an opportunity to join a growing and talented team providing exceptional customer service to our global membership base. In this position, the Member Service Representative will have direct contact with members, providing membership benefit information, certification requirements, process orders, perform data entry, and trouble-shoot technical issues pertaining to ACFE products.

This is an entry-level position with strong potential for advancement within the organization. The right candidate will have proven customer service, time management, written and verbal communication skills.

BENEFITS INCLUDE:

• 100% Employer paid medical, dental, vision, long-term disability and a $25k life insurance policy for employees.
• 401K with an unbeatable match (truly unbeatable)
• Up to $5,250/year in Tuition Reimbursement
• $350 annual Wellness Reimbursement
• 12 Paid Holidays for full-time employees
• 18 days of PTO. An additional week of PTO is granted after 5 years and 10 years of employment.
• Flexible Work-From-Home policy after training
• Training & Development department dedicated to staff professional development.
• Volunteer Hours
• Employee Assistance Program (EAP)

ESSENTIAL FUNCTIONS:

1. Provides extensive telephone and chat support with detailed membership, product and event information.
2. Review, update, compile and verify data including transfer from paper to database.
3. Provide accurate, valid and complete information utilizing operating procedures and other tools.
4. Good time management; able to meet deadlines.
5. Responds to all inquiries in a timely and cooperative manner. Build sustainable relationships through professional, open communication.
6. Follows established processes; accurately documents and processes all orders and customer requests.
7. Conducts outbound calls to existing and potential ACFE Members.
8. Performs other duties as requested or required.

POSITION REQUIREMENTS:

1. Four years of High School resulting in a diploma or GED required; BA/BS a plus
2. 1 year(s) of call center experience preferred
3. Strong customer service skills
4. Skilled in working collaboratively in a team environment
5. Strong written and verbal communication skills; clearly and effectively communicate information.
6. Effective in presenting information and responding to questions and/or customer requests
7. Skills in defining customer needs, collecting and analyzing data
8. Proven skills in organizing work, communicating effectively, attending to detail, taking direction, managing time effectively, and multi-tasking in a fast-paced environment
9. Working knowledge of Microsoft Outlook, Word, Excel. Knowledge in Crystal Reports and database programs such as NetForum and SalesForce a plus
10. Bilingual a plus

Equal Employment Opportunity

The ACFE does not discriminate on the basis of race, color, national and ethnic origin, sex, sexual orientation, gender or gender identity, marital status, religion, disability or protected veterans’ status. 

Qualifications