What are the responsibilities and job description for the Bilingual Member Support Specialist (Spanish) position at Aston Carter?
Bilingual Member Service Representative ($19.50/hr-Lehi 84043)
Description:
- Answer inbound calls and make outbound phone calls to and from members, physicians and pharmacies while delivering a world class member experience.
- Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
- Maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).
Skills:
Customer service, Customer support, Call center
Additional Skills & Qualifications:
- HS Diploma or GED
- Some who is well spoken or professional over the phone
- Microsoft Office experience
- Mac product proficiency
- Google suite proficiency.
- Bilingual in English and Spanish
- 1 years of call center experience
Experience Level:
Entry Level
Other details:
Pay: $19.50/hr
Schedule: Need to be open to 8hr shifts in hours of 6am - 6pm Mon - Fri
- Rotating Saturday [6-7 week rotation] for 5hr shift from 9am - 2pm. Hybrid- 1 week monthly in office.
- Shift can be traded or asked for if OT is desired-- After 90days can request schedule change
Training: 7am - 3:30pm OR 8am - 4:30pm <--this schedule will hold all the way through training and "nesting" period.
Work Environment: Contract to hire role. In-person Call Center in Lehi.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $20
