Call Center Supervisor (Any Experience Welcomed!)

Job Title: Call Center Supervisor

Location: Southfield, MI

Payrate: $55,000 yearly salary

Schedule: Monday-Friday, 8:00am-5:00pm

Job Description:

We are seeking a Customer Service Supervisor to join their team. The Customer Service Supervisor will be responsible for supervising, coaching, and monitoring Customer Service representatives. Work together with Customer Service Manager and other supervisors to ensure all goals for the department are met.

Main Job Duties:

·      The Customer Service Supervisor will be responsible for supervising, coaching, and monitoring Customer Service representatives

·      Work together with Customer Service Manager and other supervisors to ensure all goals for the department are met

·     Assist in interview and training of CSRs

·      Consistently coach CSRs and provide monthly

·      Ensure direct report CSRs meet their daily goals and metrics

·      Assist in reviews

·      Work with branch operational staff to address all service deficiencies

·      Monitor customer and employee complaints and resolve problems as they arise

·      Provide escalation support for Corporate Call Center Representatives

·      Maintain consistent, prompt, and accurate service levels and performance metrics to promote Total Customer Satisfaction

·      Provide excellent customer service and professionalism to all internal and external customers via in person, telephone, and email

·      Provide back-up assistance for customer service representative(s)

·      Ensure customer service area is neat and orderly and ensure proper greeting of all visitors

·      Maintain a positive attitude and promote the company image by focusing on good customer service, cooperation, employee partnership, and positive telephone manners

·      Perform other duties and responsibilities as required or requested by management

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $55,000