What are the responsibilities and job description for the Call Center Supervisor position at Aston Carter?
Description:
- This role supervises and oversees the activities of the Customer Service Representatives ensuring team goals are met.
- This role purposefully interacts with other internal team members within sales, marketing, supply chain and operations, focusing on process adherence, collaboration and innovation across functions to help develop and deliver distinctive value
- Responsible for performance appraisals, recognition, employee development and hiring
- Motivates, mentors and coaches the CSRs to help them achieve their highest performance level
- Provides monthly/quarterly/annual reviews of customer service representatives.
- Plans, directs, supervises and evaluates workflow.
- Coordinates work activities with team lead to achieve the volume expected to meet operational requirements.
Work Environment
- Monday-Friday 8:00am - 5:00pm role, this is a Hybrid role with Tues-Thurs in office.
- However if there is a new hire class they will need to be in full time.
Skills:
Customer service management, call center supervisor, customer service, etc.
Additional Skills & Qualifications:
- Bachelor’s Degree in business or related discipline preferred or equivalent professional experience.
- Minimum of 3 years of supervisor experience in customer service or a call center environment.
- Demonstrated excellence in current position for internal candidates.
- SAP experience preferred.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $70,000 - $80,000
