What are the responsibilities and job description for the Case Manager position at Aston Carter?
We are looking for customer service-oriented individuals, who are self-starters and eager make a positive impact on their organization! If this sounds like you and you are looking to build out a career with one of the nation’s largest automotive dealers, this is the position for you! If you are interested in applying for this position, please email your resume to: gpeoples@astoncarter.com
Description:
-Outbound calls to Customers, dealerships, and District Managers to obtain and research information on each individual customer case
-Using dual computers screens and client specific software systems (minimal excel included as well).
-Gathering missing documents/info candidate.
-Process customer paperwork such as invoices, customer letters, dealership letters
-Reading part invoices from dealerships (part names, skew numbers, dates, vehicle information)
-Warranty parameters for parts and vehicles that would deem financial assistance
-Log information, create a case for each customer as needed and log case notes based on their warranty information
Skills:
customer service, computer navigation, outbound
Additional Skills & Qualifications:
Good decision-making skills - must be able to work independently with little supervision. Automotive or dealer experience is HUGE PLUS. Preferred but not required. Must have experience with Case Management or Case handling
Experience Level:
Intermediate Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $19 - $20
