What are the responsibilities and job description for the Collections Specialist position at Aston Carter?
Pay:$22-$23/hr
Location: Tigard
Type: Contract-to-hire 6-months
Description:
Within this role you will partner with borrowers to determine their ability to qualify for alternative payment programs and help with inquiries on account status, management and other requests. We do not have call metrics and do not have handle times; we care about the customer service we provide to our customers and providing a great workspace for the collections team.
Responsibilities:
• Maintain a high level of borrower satisfaction and seek to provide win-win solutions.
• Use your excellent verbal and written communication skills during all interactions with borrowers while keeping exceptional account documentation standards.
• Have a solid knowledge of best-in class mortgage servicing practices, regulatory requirements, and procedures – yes, we will train you on this!
• Multi-task! You will be working with multiple applications, use active listening skills, and document detailed call notes while assisting our borrowers.
The number of inbound/outbound calls will vary each day depending on the needs of the customer/borrower (could be 8 longer calls on day and could be 150 quick transactional calls another day)
They provide a script for support, but the team uses this as a guideline and for reference and is not reading off of this.
Examples of calls: Borrower calls to make a loan payment, customer question on their account, customer updating their information in the system,
Outbound: calling to check in on a late payment (seek to understand what is going on and make a plan - the goal is to sometimes make a plan and not actually collect the payment) Customer service is the upmost important to this team.
Additional Skills & Qualifications:
Qualifications:
• 1 years of demonstrated experience in customer service in an office environment and ideally in a call center.
• Proficiency in Microsoft Office Suite including Excel
• Strong verbal, listening and written communication skills.
• Strong conflict resolution with exceptional attention to detail
• Bilingual English/Spanish skills preferred, but not required
• Ability to work extended hours as needed
This is a growing company, and they are expended to double in size over the next two to
three years.
Once hired on direct: "We offer competitive salary and a
great benefits package including medical, dental, and vision insurance,
covering 100% of the employee premiums and 50% for dependents. We provide life
insurance, short- & long-term disability insurance, 15 days of PTO, 8 paid
holidays and a 401(k) plan with company match up to 4%."
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $22 - $23
