What are the responsibilities and job description for the Contact Center Agent 1 position at Aston Carter?
Second Shift Opportunity - Hybrid
Description:
The Contact Center Agent 1 is responsible for being the first point of contact for our client's customer base. This representative will utilize multiple applications and resources to determine customer requirements, and resolution.
This person will be handling inbound calls from both the US and Canada. Receiving calls from customers, technicians, and other client branches. They will navigate through 4-5 screens on dual monitors to provide ticket numbers, dispatch information and customer information.
Must be able to document each call, be able to document while on the phone with the customer and after they hang up the call they continue to document information from the call.
Must be comfortable asking the candidates probing questions on the call.
Redirect calls for tech support, warranty department, switchboard, billing, and parts as they are not expected to handle those calls.
Must have attention to detail with calls coming from different time zones and dispatching the techs.
Additional Skills & Qualifications:
-High School Diploma/GED required. -1 years experience in customer service. -Excellent telephone and communications skills. -Basic PC skills required...including Microsoft Word, Excel and Outlook. -Ability to work in and handle a high call volume environment
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $13 - $15
