Customer Care Agent

Description:

The primarily accountability of the Consumer Care Agent is to offer outstanding service to consumers.

It is the responsibility of the Consumer Care Agent to be available, helpful, friendly and knowledgeable.

Consumer Care Agents are the voice of the company. Consumer Care Agents are responsible for assisting the call center in achieving/exceeding stated service level goals.

Consumer Care Agents are expected to be knowledgeable regarding products.

Consumers call needing assistance when making a purchasing decision.

Consumer Care Agents are able to discuss the features and benefits of company products.

Consumers contact the company for advice on using their grill.

Consumer Care Agents are expected to be able to discuss different cooking methods such as Direct and Indirect.

Qualifications:

• Experience: 2 years of customer service (Food Service, Retail, Consumer Interaction, Apple Store, ATT&T)
• Technically Savvy; smart devices, ios and androids, computers, smart phones, and applications
• Web-based platforms, Microsoft Office Suite and any other web-based software

Nice Haves:

• Associates or Bachelors Degree
• Experience troubleshooting
• Bilingual in Spanish or French

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.