Customer Experience Representative

Job Description:

The Customer Experience Representative provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution

- Receives high volume of inbound calls from customers and end-users

- Helps to resolve or escalate calls regarding complaints, assistance and compliments

- Acts as first line of contact/help to customers

- Provides exceptional customer service in a timely manner

- Transfers calls to correct departments

- Participates in ongoing training to be able to progress in taking increasingly more difficult calls

Preferred Skills & Qualifications:

- At least 6 months of customer service experience

- High School Diploma required

- Proficiency with MS Office and computer systems

- Typing speed of at least 40 wpm

Hours (2 Shift Options)

Monday through Friday 10:30 am - 7:00 pm and a rotating Saturday or Sunday shift every 5th weekend OR

Wednesday through Saturday 8:30 am - 7:00 pm

This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume or call (920) 636-4126!

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Responsibilities:

Job Description:The Customer Experience Representative provides excellent customer care to customers in a timely manner with an emphasis on providing accurate information, effective communication and issue resolution- Receives high volume of inbound calls from customers and end-users- Helps to resolve or escalate calls regarding complaints, assistance and compliments- Acts as first line of contact/help to customers - Provides exceptional customer service in a timely manner- Transfers calls to correct departments- Participates in ongoing training to be able to progress in taking increasingly more difficult callsPreferred Skills & Qualifications:- At least 6 months of customer service experience- High School Diploma required- Proficiency with MS Office and computer systems- Typing speed of at least 40 wpmHours (2 Shift Options)Monday through Friday 10:30 am - 7:00 pm and a rotating Saturday or Sunday shift every 5th weekend OR Wednesday through Saturday 8:30 am - 7:00 pmThis is a full-time opportunity with a reputable company!

Salary : $15 - $18