What are the responsibilities and job description for the Customer Service Representative position at Aston Carter?
Onsite opportunity in Sun Prairie, WI
Permanent Placement
$41,000-$47,000 Salary
Description:
Assist customers by collaborating with cross functional teammates to address the customers’ needs. They will handling these questions over email and phone.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Prepare service parts and production parts orders based on customer requests.
• Receive customer calls and record issues and or complaints and record these into the CRM database and initiate corrective action plans.
• Having the ability to work in a fast paced, sometimes stressful environment.
• Having the ability to deal with sometimes upset and demanding Customers or field crews.
• Work directly with Engineering to determine errors and resolve field issues.
• Receive calls from building installers and answer their question regarding job site part components or building drawings.
• Work directly with Regional Sales Managers and customers to get customer service issues properly defined and resolved.
• Respond to customer information requests collaborating with other departments for appropriate responses.
• Answer incoming phone calls and routing the caller to the appropriate person or department.
Skills:
Customer service, Customer support, Customer service call center, Sales force
Top Skills Details:
Customer service,Customer support,Customer service call center,Sales force
Additional Skills & Qualifications:
CRM
Sales
Experience Level:
Intermediate Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $41,600 - $47,840
