What are the responsibilities and job description for the Customer Success Marketing Manager position at Aston Carter?
Our client in Seattle is looking for a Customer Success Marketing Manager to join their team! If interested, please apply directly.
Description:
The Consumer Services team requires a contracted Product Marketing Manager to support the team.
In this role you will be empowered to think about the end to end user experience and define opportunities to improve those experiences leading to improved user attach to services. You will partner with Go To Market, Research, Finance, and Engineering to identify the right opportunities, and then partner with engineering to prioritize those opportunities in their roadmaps.
This is a rare and unique opportunity to work across teams & disciplines and advocate for the end to end customer experience.
Responsibilities
* Gather ongoing customer data via a variety of data collections methods and partner with research to better understand the needs and experiences of customers
* Generate unique insights to educate and inform internal stakeholders to prioritize and evaluate product opportunities
* Connect people and processes across the organization to influence, guide, and/or manage improvement plans
* Manage experiments coordinating across multiple teams to effectively communicate the value proposition, target audiences and key product scenarios to stakeholders gaining support for your ideas.
* Provide analysis of the impacts from delivered investments against team OKRs.
* Deliver timely updates (email, PowerPoint slides, etc.) to communicate the status of investments.
* When necessary, provide verbal updates as part of larger status meetings.
Additional Skills & Qualifications:
- Years of Experience required – 8
- Product Management
- Experience with Customer Success / User Experience
- Market Analysis and Customer Research
- Degrees or certifications required -Bachelors Degree
- Disqualifiers - No customer facing experience. (Only working on B2B products is a no go)
- Best vs. average - Experience navigating a highly matrixed environment
Preferred Qualifications
* Experience with Customer Success / User Experience best practices
* Experience with product management best practices
* Familiarity with product roadmaps and experimentation
* Strong business acumen and analytical skills with a keen sense of urgency
* Excellent communication and ability to collaborate with others
* Independent self-starter
Unique elements of this role
* Involvement in the end to end user journey for consumers
* Exposure to entire breadth of marketing channels and tactics to drive growth
* Opportunity to develop user stories and illustrate user flows
* Introduction to product development lifecycle across multiple teams
* Use the scientific method to define, run, and conclude experiments
* Experience working with engineering, data analysts, and research teams
We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:
• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $50 - $60
