Financial Call Center Representative

Now hiring Hybrid Customer Service Representative for a large financial institution in Troy, MI. Training will be on site for 4 weeks then there is a potential to work a hybrid schedule based on performance in training.

Description:

Will be handling about 50-80 inbound calls per day pertaining to mortgage or homeowner insurance questions, sometimes more and sometimes less, depending on how long each call lasts.

Will receive questions from borrowers, insurance agents and financial institutions.

Will be cross trained to handle all calls eventually.

The CSR must be able to multi-task between various systems to research and document the phone calls.

The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

Outbound calls are also often necessary.

Hours:

Must be open 9:30am - 8pm M-F and some Saturdays as needed

Training will be 9:30am - 6pm for 4 weeks then will be assigned a set schedule

Cannot miss any time during the first 4 weeks

Qualifications:

At least 6 months - 1 year of customer service experience in a customer facing role, call center or heavy phone experience preferred

Efficient in using a windows PC computer and navigating their software system

Typing: at least 30-35 WPM

Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)

Internet connection with a quiet uninterrupted space - will be required to train and work remotely to start within a quiet uninterrupted space with no distractions or interruptions

Pay: $15/hr

Location: Troy, MI

Start Date: 12/7/2022

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email [ Email address blocked ] - Click here to apply to Financial Call Center Representative ([ Email address blocked ] - Click here to apply to Financial Call Center Representative) for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $15 - $0