What are the responsibilities and job description for the French Customer Service Representative position at Aston Carter?
Description:
As the Customer Service Representative, you are the voice of the company; you are customer driven and a master coordinator. You enjoy getting things done and working alongside experts in design, logistics and apparel.
You provide exceptional service that goes above and beyond the customer’s expectations by accurately and promptly processing orders, providing quotes, providing recommendations to customers, and proactively following up on orders while ensuring on-time delivery.
YOUR ACCOUNTABILITIES
• Process and proactively manage orders for Stormtech apparel and coordinate customized order details
• Liaise between customer and other departments as required.
• Communicate via email and telephone with customers, sales teams, and other departments in both English and French
• Provide accurate & prompt quotes to customers and sales team
• Assist customers with order discrepancies and issues
• Assist customers with credit and debit requests
• Proactively manage backorders and out-of-stock products by reviewing orders and following up with customers to advise status of orders and recommend replacement options
• Coach our customers on the benefits of our web services
• Use in-house reporting to manage and ensure orders are on-time. Prioritize time sensitive orders.
• Ensure satisfactory resolutions to customer situations while adhering to company policies and procedures
Additional Skills & Qualifications:
Nice to Have:
• Software: Salesforce
• Industry: Experience in apparel or hard goods, distribution, B2B industry an asset
• Experience working in order management: Data entry (order from start to finish, ticket manager)
• Understanding of how orders or processed, shipped, and tracked
• College Degree/Diploma
Experience Level:
Entry Level
À propos d'Aston Carter:
Veuillez noter : Des fraudeurs essaient de se faire passer pour des employés d'Aston Carter. Nous n'utiliserons jamais des services gratuits comme Gmail, Telegram ou WhatsApp pour communiquer avec vous et nouse ne vous demanderons jamais d'argent.
Aston Carter, une division d'Aerotek, est un fournisseur d'envergure mondiale de services de recrutement et de dotation de personnel pour les sociétés à la recherche de professionnels du milieu des affaires hautement spécialisés. Aerotek est une société en exploitation d'Allegis Group, un fournisseur multinational de solutions en matière de talent. Aston Carter s'engage fermement à offrir un service de premier ordre aux clients et aux professionnels du milieu des affaires dans un vaste éventail de disciplines, notamment la comptabilité, la finance, la gouvernance ainsi que la gestion du risque et de la conformité. Avec plus de 60 bureaux en Europe, Asie et Amérique du Nord, Aston Carter offre une expertise locale, régionale et mondiale pour répondre aux besoins uniques de ses clients. Reconnu "best of staffing" par nos clients et le talent que nous recrutons, Aston Carter s'engage à livrer un service hors pair a tous nos partenaires d'affaire.
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Salary : $45,000 - $49,000
