What are the responsibilities and job description for the Healthcare CSR - Remote position at Aston Carter?
Fully remote, but need to be local to the Portland, OR area!
A large Healthcare Company in Beaverton, OR is hiring Member Service Specialists to join the team during Open Enrollment season!
Responsibilities:
- Answer and transfer calls as necessary through our web-based phone system, around 20-50 calls during open enrollment season
- Navigate between 5-10 different applications and systems
- Supports individual members while on the phone with their accounts, including member eligibility, enrollment, premium billing, and delinquency, for both Direct and Exchange members.
- Look up member’s accounts and answer questions about payment status, eligibility status, and premium amounts, as well as how to enroll, make changes or terminate coverage
- Take payments and set up automatic recurring payments, as well as advising members how to do the same for themselves online
Qualifications:
- High School diploma or GED is required
- 1 year of experience working in a customer service call center environment or related
- Healthcare experience not required but is a plus
- General understanding of health insurance or healthcare is a plus
- Ability to navigate through multiple systems and screens, while typing & talking simultaneously
- Must have reliable internet and work from home space
**If Interested:
Please apply to the job application!
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $19
