What are the responsibilities and job description for the Help Desk Representative position at Aston Carter?
A local appraisal company is looking to hire a Help Desk Representative
Responsibilities:
- Manage ticketing system to prioritize incoming service desk requests related to issues with hardware/software, employee technology requests, etc.
- Walk users through problem solving process
- Deploying new hardware via imaging process
- Support end user logins to Citrix Xendesktop
- Support end user company assets, including Windows/Mac laptops, mobile phones, iPads, etc.
- Install, modify, and repair computer hardware/software
- Escalate requests to appropriate team member, manager or third party if the request cannot be resolved directly, and follow through on timely resolution
- Assist staff and clients with day-to-day technical requests
- Perform remote troubleshooting with end users in other corporate offices or their remote offices using TeamViewer
- Administrative Active Directory for end users logins and security groups
Qualifications:
- Associates/Bachelor’s Degree in related field
- Minimum of 3 years of technical experience in a working environment
- Proficient in Microsoft (Windows 7 & 10, Office 2016, O365)
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
