What are the responsibilities and job description for the Hospitality Customer Service Representative position at Aston Carter?
Description:
Actively seeking strong customer service representatives to support their clients of a high-end concierge/hospitality credit card service. Agents need to have some form of hospitality or travel booking experience to be successful in this role. All high-end credit cards offer a concierge service for their customers, which they can ask for booking travel, ticket reservations, and fine dining reservations. A day in the life will be on the phone the entire shift, where agents will be taking calls, responding to emails and following up on client’s requests. Every phone call generates a request that employees will need to follow up with. Requests will be handled on the call or employees will have to do research after the call ends to follow up with the client. Average handle time could be 15min for a simple booking or could be calls that could last an hour. Not a stressful work environment but could be dealing with complaints. Most common are flight booking and hotel booking requests. Volume of calls will vary but on average agents could be looking at around 15-20 calls per day.
Skills:
Hospitality, Reservations, Travel Booking
Additional Skills & Qualifications:
1 year of Hospitality or travel booking experience required (Hotel/Travel booking and experience in reservations highly preferred)
Call Center experience highly preferred
GDS Experience/Software experience is a HUGE plus:
The different GDS systems are
a. Amadeus
o Sabre
o Worldspan
o Galileo
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $18
