What are the responsibilities and job description for the Hybrid Mortgage Customer Service Representative position at Aston Carter?
*Aston Carter has Hybrid Mortgage Customer Service Opportunities in Daytona Beach*
Training: 11 business days fully on-site in Daytona Beach from 9:30am to 6pm
After training, the schedule will be 11:30am to 8pm, Monday through Friday 2 days in office 3 days remote.
Responsibilities:
- Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
- This person will be responsible for handling inbound calls pertaining to mortgage servicing questions.
- Process payments, insurance documents and other items
- Will receive questions from borrowers, insurance agents and financial institutions.
- The CSR must be able to multi-task between various systems to research and document the phone calls.
- The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
- Outbound calls are also often necessary.
- Update system notes to reflect first call resolution and any important information as necessary
MUST HAVE:
- at least 6 months of customer service experience. (Call Center Preferred but not required) Retail is sufficient
- efficient in using a windows PC computer and navigating their software system (super easy to learn)
- 35 WPM typing average
- good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
- **internet connection** - (**NEEDS TO BE HARDWIRED TO MODEM, WIFI ONLY WON'T WORK)
- reliable transportation
NICE TO HAVE:
- call center experience in a Mortgage or insurance setting ($1 increase in pay)
- Spanish speaking agents (not required to write/type) ($2 increase in pay)
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $15 - $17
