What are the responsibilities and job description for the Inbound CSR position at Aston Carter?
Description:
Provides outstanding customer service related to Veteran care through the Community Care Network (CCN) in a fast-paced contact center. Responds to inbound calls and chat messages regarding authorizations for medical and behavioral health care, provider status and availability, or claims payment and status. Accurately assesses caller requests, answers caller inquires and processes requests while focusing on first call resolution and/or appropriate call escalation protocols. May make outbound calls to schedule appointments based on Veteran or VA request. Resolves administrative eligibility discrepancies through account research and review.
Inbound & Outbound responsible for answering questions specific to:
• Authorization status
• Covered services
• Provider information
• Provider contracting
• Claims status
• Claims reconsiderations
• Claims appeals
Top Skills Details:
Customer Service, Call Center, Data Entry, Customer Support, Inbound Call Service, Microsoft Office, Health Care, Insurance, Customer Care, Computer skills
Additional Skills & Qualifications:
Required:
- 1 year of Healthcare and Call Center experience w/ performance metrics i.e. Call Adherence,
- High School diploma or GED
- Experience using Microsoft Office products and the Internet
- Contact center experience to include call center chat messaging
- Military experience focusing on service delivery
Pay: Starting $17/HR
Hours of Operation: Mon- Friday 6am - 7pm ( Must be available to work any hours between this shift.
Training: 4 weeks Mon - Fri 8 am - 5pm After Training is complete employees will go 100% Remote!
Experience Level:
Entry Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $17 - $0
