What are the responsibilities and job description for the Inbound CSR position at Aston Carter?
This position will be starting on June 19th!
- Inbound call center taking 25-30 calls a day
- Assisted with professional liability insurance renewals
- Handled simple and complex inquiries in regards to professional liability information
- Provided website navigational assistance
- Respond to both standard and more difficult customer inquiries regarding various products and services via the phone or email in an easy to understand manner
- Research customer inquiries and follow up with customers as needed via email or outbound phone calls
- Document client issues and escalate issues to appropriate parties to resolve
Work Environment:
- Will be 100% in office
- Training hours: 7:45am-4:30pm for 4 weeks
- After training: 8 hour shift between 7:30am-5:00pm
Skills:
Customer service, Call center, insurance, benefits, Inbound call, Customer support, Customer service call center, Data entry, Microsoft office, Customer care, Outbound calls
Additional Skills & Qualifications:
- Call center experience
- Insurance experience on the phones
- Bank Customer service experience preferred but not required
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $17
