What are the responsibilities and job description for the Insurance Customer Service Representative TROY, MI position at Aston Carter?
Customer Service Representative
Troy, Michigan
Compensation: $15/hour
Contract-Hire (3 months)
Our client has established itself as a market leader providing servicing solutions and competitive products to satisfy the business
needs for its clients. Their call center is divided in two parts: one part of the call center handles Mortgage Servicing, and the other part handles all
Insurance calls.
Responsibilities:
- Will be handling about 50-80 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts.
- This person will be responsible for handling inbound calls pertaining to mortgage questions.
- Will receive questions from borrowers, insurance agents and financial institutions
- When they are not taking calls on the mortgage line, they will be taking calls on the insurance lines.
- The candidates will be cross trained to handle all calls eventually.
- The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.
- The CSR must be able to multi-task between various systems to research and document the phone calls.
- The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.
- Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.
Qualifications:
- At least 6 months to a year of customer service experience
(call center experience is preferred, but will consider retail candidates)
- Efficient in using a windows PC computer and navigating their software system (super easy to learn)
- Good verbal and written communication skills (will be on the phone all day and be required to follow up via email in some instances)
Skills:
- Customer Service, Data, entry, Call Center
- 2 years of call center experience preferred, but not required
- Preferred insurance or mortgage background, but not required
- Typing: at least 35 WPM
MUST COMPLETE TYPING TEST
Work Environment:
-Location: Troy, Michigan
HOURS:
M-F 40 hours/week (shift: 11:30-8pm), FULL TIME
LOOKING FOR OPEN AVAILABILITY BETWEEN 9AM-8PM M-F, OCCASIONAL SATURDAYS
Potential for Remote/Hybrid opportunity after 30 days ONSITE Training pending performance/attendance!
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $15 - $16
