What are the responsibilities and job description for the Overnight Lead position at Aston Carter?
I am actively hiring for an OVERNIGHT team lead position with a top hospital in Philadelphia!
REGULAR HOURS: 11pm-7:30am
TRAINING HOURS: Initial 6 weeks of training during the day: 8:00am-4:00pm or 2:30pm-11:00 pm
Must haves:
- medical terminology
- 1 year of leadership in past/current positions
- customer service
- proficiency in computers (Microsoft functions)
What's in it for you?!
- work with one of the top hospitals in Philadelphia
- gain more leadership experience
- extra income upon picking up shifts outside of regular hours.
Description: The Overnight Lead is a communication specialist who is responsible to make sure the flow of of the shift is running smoothly. They are responsible for their staff of 5 on shift, that all their calls and codes are done correctly and diligently up to hospital standards. Exhibit behaviors such as timeliness, correcting errors in real time, keeping up with hospital standards and changes, able to provide training, speak to associates and give feedback, review and analyze reporting data. The lead will have to take calls as well depending on how busy it is, or if they are short staffed.
- Interacts with co-workers, visitors, and other staff consistent with the values.
- Provides ongoing call monitoring and staffing assignments using metrics from the Spok system
- Participates in special projects and key initiatives to support of the department or organization
- Monitor the staff schedule for any gaps in coverage, including assisting with finding coverage for call outs and updating the on-call schedule
- Providing Service Excellence to all callers internal and external
- Utilized all available resources so calls are directed timely and accurately
- Makes outbound calls when follow-up is needed
- Ensures urgent calls are handled with priority and escalation processes are utilized when necessary
- Communicates effectively with patients, physicians and other departments regarding delays
- Practices de-escalation and service recovery methods
- Consistently achieve team metric standards and expectations
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
