What are the responsibilities and job description for the Patient Access - Crisis Center position at Aston Carter?
24/7 crisis center- seeking overnight availabilty, fully in office in South Sac and must have Covid vax or willing to get it.
For immediate consideration please email resume to allacy@astoncarter.com
Description:
- Respond to 988 and Lifeline Crisis Chats/Texts, hotlines, and provide emotional support, assessment, crisis intervention, and treatment/support referrals to contacts in a consistent and non-judgmental manner.
- Fill open crisis line shifts on a regular basis and as needed, including evenings, days, weekends, holidays, and overnights to ensure adequate coverage for the lines.
- Consistently and accurately assess each caller for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each caller.
- Offer and provide Follow Up Texts, Chat, and Calls to callers at risk of suicide, suicide loss survivors, and others.
- Follow through on Imminent Risk calls to assure emergency contact is made with callers and confirm outcomes or re-engage callers as indicated.
- Provide detailed and thorough documentation for all crisis line calls and Crisis Chats/Texts.
- Adhere consistently to call management guidelines and all crisis center policies and procedures.
- Provide assistance with reporting on crisis center data and outcomes throughout the year.
- Assist with maintaining and updating community resource database.
- Maintain confidentiality of all callers, Crisis Chat and Text users, crisis center location, Crisis Center staff, and Crisis Line Policy and Procedures.
- Must participate in all required trainings and meetings.
- Participate in program Quality Assurance and Quality Improvement efforts including all staff meetings and ongoing supervision and training sessions, and more.
- Utilize Supervisory Consultation for guidance, support, or debriefing as needed.
- Other duties as assigned.
Skills:
Customer service, Health care, call center, behavioral health, medical, mental health, healthcare support, healthcare customer service, healthcare csr
Top Skills Details:
Customer service,Health care
Additional Skills & Qualifications:
Behavioral Health Experience
Crisis Experience
Behavioral Tech
Healthcare Call Center Experience
Experience Level:
Entry Level
About Aston Carter:
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $20 - $21
