What are the responsibilities and job description for the Pharmacy Technician CSR position at Aston Carter?
Summary: Seeking licensed California Pharmacy Technician to assist patients over the phone requesting refills.
Description:
Inbound calls doing intake for patients calling in to request refill, take their information and then making outbound calls to insurance companies for request and following up with the pharmacy, reaching out to the pharmacy to obtain prior authorization as needed.
Handles all incoming prescription refill requests and inbound calls. Under the direct supervision of a licensed provider, responsible for the review and processing of prescription refills from phone, fax, and electronic requests following an established medication protocol. Responsible for transmitting approvals electronically to pharmacies per protocol established by the medical group. Contacts patients and schedules appointments as necessary. Responsible for processing and follow up of prior authorization requests for medical group providers. Provides excellent customer service to patients, pharmacy personnel, clinical staff, and providers.
Skills:
Call center, Inbound call, Customer support, Pharmacy technician certification, Prior authorization, Customer service call center, Customer service, Pharmacy, Retail pharmacy, Pharmacy technician license, Microsoft office, Data entry, bilingual Spanish
Additional Skills & Qualifications:
Required qualifications:
• Successful completion of an approved pharmacy technician program.
• Upon hire: California Pharmacy Technician License
• H.S. Diploma or GED
• 2-5 years Pharmacy technician experience
• 1 year Customer Service / Call Center experience
• Knowledge of medication, prior authorization
Preferred qualifications:
• 1 year of Retail pharmacy experience. (CVS, Rite Aid, etc)
• Bilingual Spanish
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $22 - $24
