Quality Administrative Representative

Quality Administrative Representative

Description:

The Quality Administrate Representative must fully understand the requirements of the ISO Standards held by products, services, and have a sense of responsibility towards our potential and existing customers as well as the competition. The goal is to Assist not only to preserve our reputation by ensuring that our products and service are capable to drive sustainable growth.

Responsibilities:

• Monitor product, sales, logistics, orders, applications, and, services to gain insights from customer feedback and complaints through e365 (Case Management CMO).
• Work within e365 CMO to determine if trends are in the being stages which may be improved on to either enhance or stop negative experiences.
• Monitor the CMO reporting within Power BI and distribute monthly to management.
• Schedule training of new employees on how to properly report customer complaints within e365
• Maintain, distribute and ESE’s Quarterly Comments Report within epCosmos.
• Develop and maintain clear and concise communication with all management teams and other internal as well as global Eppendorf personnel.
• At the direction of the Quality System Management Representative, the incumbent has the responsibility to assist maintain the current ISO certification and accreditations.
• Assist to maintain all elements of the Quality System to achieve regulatory and ISO compliance for the US and Canada.
• Assist managing the documentations system and data base administration.
• Assist perform internal audits, including planning, execution and reporting.
• Interaction with management, engineer/technicians and other staff to provide guidance and feedback with regards to quality aspects.
• Solicit feedback from customers and external agencies to assess whether their requirements are met (questionnaire’s, vendor forms, etc.).
• Assist and document the ISO Management meetings.
• Provide support for other functions requiring service execution to achieve objectives contribution to overall goals.
• Be available to answer questions from co-workers on processes and procedures with regards to quality.
• Creation of Risk Analysis, root cause, and project management for continual improvement.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Salary : $52,000 - $55,000