What are the responsibilities and job description for the Remote Account Management Support Specialist position at Aston Carter?
Description:
Job Responsibilities:
• Responsible for providing initial response and subsequent follow ups to customer’s emails and phone calls
• Primary support for customers placing orders and requesting changes through Wayne/FMS processes
• Responsible for all non-configured and configurable order entry as well as simple configurations (i.e. kit, fleet, and parts)
• Work closely with Sales Managers and Customers with delivery methods, graphic requests.
• Responsible for implementing, tracking and documenting customer claim requests for missing, damaged or incorrectly shipped items.
• Responsible for submitting internal order requests from internal sales partners.
• General communication with Sales managers for outstanding items requiring their attention or assistance
• Communicate order details to Sales managers and customers from acknowledgement to delivery
• Cross collaborate with other departments as required
• Testing, logging and tracking new equipment model configurations in CPQ.
• Troubleshooting UI issues with customers, both internal and external, and logging and tracking these activities.
• Clear understanding of daily, weekly, monthly KPIs and SLAs.
• Other duties as assigned
The Order Fulfillment Specialist is responsible for performing a wide range of functions with some complexity, including guiding customers through order needs and validating that product numbers, discounts and prices are accurate.
This position will aid in supporting, identifying, developing and communicating sales account needs for the department, and also supports company plans for growth through various channels in the retail fuel industry.
Entering orders for fuel pumps or equipment
They have an account meaning a book of business or territory that they are responsible for to make sure all parts and requisitions are input on the order sheet correctly
Additional Skills & Qualifications:
Nice to Have:
• Experience in customer service, sales and/or program management experience preferred
• Self-motivated and with a strong aptitude for problem-solving
• Project management skills and experience
• Ability to effectively manage changing and conflicting priorities and resolve appropriately
• Well organized and flexible with an ability to interact under pressure with professionalism and confidence
• Time management & problem solving skills
• Intermediate user of MS Office application, VOIP, ERP & CRM preferred
• Bilingual is a plus (Spanish)
• Account management experience
Experience Level:
Intermediate Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $22 - $25
