What are the responsibilities and job description for the REMOTE Customer Service Expert position at Aston Carter?
REMOTE Customer Service Expert (EST/CT Time Zones)
**MUST BE LOCATED IN EASTERN OR CENTRAL TIME ZONES**
Hours: 9:30AM-6:00PM(EST)
Contract-to-hire
This role offers healthcare customer support professionals the ability to work alongside a leader in homecare solutions! Further explore this exciting opportunity below…
Benefits of this Role:
- Career Advancement – team members who work hard may have the opportunity for career advancement – most supervisors and leads started as a front-line call center associate!
- Work/Life Balance – No weekend work, and remote login at the comfort of your home.
- Making a Difference - The more challenging calls can be the most rewarding because you are making a difference to a customer or patient that needs your help!
- Culture - Great culture with a sense of community.
Job Overview:
- As a Healthcare Customer Service Expert in our team, you make a difference every time you schedule home healthcare services for a patient.
- You will have full accountability and ownership of cases ensuring patient discharges timely, or if already at home, care begins per the physician's.
- Responsible for managing the communication with referrals, physician, and patient to ensure coordination of services and equipment is set up prior to the patients discharge dates.
- Prioritization and organization skills are key to being successful in this role.
Qualifications:
- 1 years of Call Center experience is REQUIRED
- Experience within Healthcare is preferred (enrollment, eligibility, claims processing, collections, reimbursement, insurance verification, scheduling high-volume etc.) or RELATED FIELD.
- Must be available to work an 8-hour shift, in a call center, stationary environment
- Must meet internet speed requirements (will be tested) / Confidential workspace
- High School Diploma or equivalent
Work Environment:
- Call center environment / inbound/outbound call center / queue-style calls
- 100% Remote - Equipment provided
- Hours: Monday-Friday – 9:30AM-6:00PM(EST)
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $16
