What are the responsibilities and job description for the Remote Outbound CSR position at Aston Carter?
REMOTE OUTBOUND CSR NEEDED!!
MUST HAVE prior outbound call center experience
Description:
- Remote (Work From Home) Outbound CSR's are needed to support a client in the Central Time Zone.
- Agents can expect a structured work environment, where they have a set schedule with scheduled breaks (2-15 min paid) and lunch (1- 30 min unpaid). Work hours are Monday-Friday from 8:00am - 4:30pm CST. Training is 1 week long and training runs from Mon-Fri 8:00am - 4:30pm CST.
- Agents are expected to maintain excellent attendance and adherence to schedules, meeting sales goals and dials per hour.
- Agents will be dialing businesses for the entire duration of their shift. All calls are scripted and for the majority must be read verbatim and require rebuttaling on all not interested calls in an attempt to convert to enrollment.
- Agents will be educating and encouraging enrollment in a utility demand response program that helps alleviate stress on the power grid on peak demand days.
If enrolled, a device is installed on the clients outdoor AC component and will cycle the AC or Heat Pump up or down a few degrees on peak demand days. There is no direct cost to the customers if they enroll, and as incentive to enrolling they receive credits on their bill during these peak demand months i.e. summer. Typically, about 3-4 times per year. This cycling off saves the electric company power being used on the power grid which helps avoid blackouts.
Calls are made on a preview dialer; with the expectation of 45-50 calls per hour (35/hr if leaving voicemails). The goal is to aim for at least 2 enrollments into the program per day.
- Equipment is provided but ethernet cord is needed (must be hard wired into the wall, can not rely on Wi-Fi)
- long term opportunity!
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $16
