What are the responsibilities and job description for the Remote Service Center Representative position at Aston Carter?
Remote Service Center Representative
**Fully Remote**
Description:
The CSR demonstrates detailed knowledge of the clients’ retirement plan provisions, pension, and health benefit enrollment to ensure the maximum level of service is provided on every interaction.
This position requires critical thinking skills, strong communication skills, the ability to multi-task, and the ability to convey ownership. The position requires the ability to work independently and in a team environment.
o Assist participants in a concierge service model, addressing most inquiries end to end.
o Provide high quality, proactive service, ensuring the successful completion of all inbound inquiries in a timely manner, keeping the participant apprised of status throughout the process in a proactive manner.
o Ensure an optimal participant experience in the handling of all inquiries end-to-end.
o Daily management of open cases and new cases on which includes interaction with the employee, conference calls with retirement providers, insurance companies and/or client services.
o Document and update participant account information in the case management system timely and accurately.
o Assist with sensitive call outs or campaigns for Clients as needed
Skills:
data entry, customer service, healthcare medical
Top Skills Details:
data entry,customer service,healthcare medical
Additional Skills & Qualifications:
MUST HAVES: - Minimum 1 year customer service (prefers inbound, prefers healthcare) - Excellent communication, solve issues - Reliability - Internet access at home (internet speed min of 25 Mbps download and 10 Mbps upload)
Technical Skills:
o Strong PC skills – ability to navigate several applications at once.
o Excel, Word
o Microsoft Teams
o Office Outlook
Professional Skills:
o Communication – written and verbal
o Procedure documentation
o Sense of urgency
o Problem solving
o 3 years customer service and/or benefit related experience preferred
o 1 years remote call center experience
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $17
