What are the responsibilities and job description for the Sales Support Representative position at Aston Carter?
Description:
MUST HAVES 1. Microsoft Excel 2. Sales Support/ Customer Service/ Admin Experience 3) Sales Support Customer Support Representatives are responsible for providing a support to internal teams and external customers. -Support sales team, customer service reps with reporting customer follow ups or project and deadlines - Create reporting for sales team - Ensure projects are timely, accurate and hitting deadlines -Interpreting customer's issues and questions -Coordinate with other departments, provide feedback and status reports regarding problem identification and resolutions -Execute daily orders i.e. Eyerep, Opticom, Email, Phone, and Faxed -Assist with customer reports i.e. backorder reports, no longer available reports, upc reports, closeout report/catalog, Customer special pricing report and line sheets -Liaisons new account set-ups, special pricing, account changes and account verifications between the direct sales division, system department and accounting -Handle and resolve customer/consumer complaints; determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction; following up to ensure resolution
Skills:
customer service, sales support, order processing, microsoft excel, reporting
Top Skills Details:
customer service, sales support, order processing,microsoft excel,reporting
Additional Skills & Qualifications:
-At least 2-3 years of Sales Support, Customer Support and / or Project Coordination -Order Entry -Follow up skills
Experience Level:
Expert Level
About Aston Carter:
Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.
At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
Salary : $26 - $33
